Skip to Content
OTHER LAWPRO SITES: practicepro.ca avoidaclaim.com titleplus.ca

Product Manager

Reports to: Chief Information Officer
Department/Division: Information Systems
Employment type: Permanent

Job description:

We are seeking a strategic and hands-on Product Manager to lead the redesign of business processes as part of our core systems transformation. This role is key to aligning business operations, new technology capabilities, and organizational change to deliver improved customer and operational outcomes

Essential Responsibilities:

  • Analyze current processes across underwriting, policy administration, customer service, finance and claims; identify inefficiencies and automation opportunities.
  • Develop process maps, requirements, and future-state designs in collaboration with BA/QA teams.
  • Lead stakeholder workshops to validate designs and drive organizational buy-in.
  • Work closely with IT teams and SaaS partners to ensure effective technology integration.
  • Identify opportunities to leverage automation, robotic process automation, AI, and emerging technologies.
  • Ensure technical solutions meet business needs and support redesigned workflows.
  • Maintain a roadmap for process transformation aligned to core system implementation timelines

Preferred Qualifications:

  • Diploma or degree in business administration, computer science, computer engineering, or related field and/or equivalent work experience.
  • PMP, Scrum Master, or SAFe Agile certifications are assets.
  • Knowledge of cloud, SaaS platforms, and emerging technologies.
  • Understanding of BA/QA best practices.
  • 10+ years related experience; 5+ years leading complex initiatives.


Skills & Attributes:

  • Strong stakeholder management across all organizational levels.
  • Ability to lead change and communicate vision clearly.
  • Excellent analytical, problem-solving, and facilitation skills.
  • Experience coordinating with cross-functional teams and external vendors.

To apply, please click here

Interested applicants should submit their application by December 12, 2025.

Diversity and inclusion matter at LAWPRO. If contacted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Hybrid work options are available.

Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

Back to top