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Update on LAWPRO response to COVID-19

LAWPRO is supporting public health recommendations to reduce the spread of COVID-19. We have implemented a work at home plan for all employees commencing Monday, March 16 through Sunday, May 3, at which time we will re-assess the situation.

See our most current update here. (March 26, 2020)

During this time we remain available to assist you. If you usually communicate with us by courier or postal mail, please try to use phone or email when possible.

For communications by email and telephone, please be patient as we may have longer than usual response times due to volumes and our transition to work from home.

Note: If you are an Ontario Lawyer, visit this page to provide notice of a claim.

Answers to frequently asked questions can be found below. Please continue to monitor this website for updates and changes.

FAQs:

Q: What if I’m unable to pay outstanding levies or premiums during this period?

A: While lawyers are still expected to carry out their usual LAWPRO filings and payments, we recognize this may be difficult for many. Accordingly, LAWPRO will not be sending notices or following up on the collection of any delinquent accounts or missed filings (e.g., quarterly real estate and litigation transaction filings, unpaid premiums, or deductibles) at this time. If you want to stop automatic monthly or quarterly billing (credit card or EFT) until June 1, 2020, please notify us at [email protected] Allow at least 10 business days for this to take effect. After the deferral period has ended, payments will recommence as scheduled, with premiums adjusted on a pro rata basis. We will notify you if a deductible is triggered, but please contact us at [email protected] if you need to defer that payment up until June 1, 2020. As usual, we will continue to let you know if the credit card we have on file expires.

Q: Can I apply for exemption from premiums if I choose to not practise during this period?

A: If you will not be practising at all on a temporary basis, for personal, medical or other reasons, for a minimum of thirty days, we strongly recommend that you look at applying for exemption from payment of premiums to stop these amounts accumulating.

Q: What is the best way to submit translation levy filings?

A: If possible, please file your levies on-line, at lawpro.ca. There will not be a penalty for late filings during this time, nor negative implications on your ability to practice.

Q: I wish to pay for my premiums by cheque or in-person.

A: We encourage you to please make payments by credit card or EFT using our website whenever possible. If you make a payment by cheque and there is a delay in processing it, there will be no late penalties involved, nor negative implications on your ability to practice.

Q: I need the Real Estate Practice Coverage Option.

A: There may be greater delays than 10 business days for the processing of these requests. If coverage cannot be put in effect, we request you obtain assistance from another Real Estate lawyer until you are able to access Teraview. Thank you for your patience.

Q: I’m waiting for my refund. Can I get it?

A: Usual time for processing refunds is 4-6 weeks however there may be delays during this unusual time and we thank you for your patience.

Contact information:

For General Reception
Tel: (416) 598-5800 or
1-800-410-1013

For Customer Service
Tel: 1-800-410-1013
or (416) 598-5899
Fax: 1-800-286-7639
[email protected]

TitlePLUS
Tel: 1-800-410-1013
or 416-598-5899
fax: 1-800-286-7639
[email protected]

This is an unprecedented situation requiring complex and rapid business decisions. We appreciate your patience and understanding as we take time to put new processes in place.

We will share future updates using our website regarding changes or modifications to our business operations, services or programs that affect you, as decisions are made.

Visit lawpro.ca and click on “About” then “News” for the most current information and we will continue to update this page as information is available.

Thank you.


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